There are several reasons why payments may be unsuccessful and we understand it can be annoying when they do.
Why did my payment fail?
The most common causes are insufficient funds, wrong payment details, or international payment blocks. Don't worry, you won't be charged for any unsuccessful payments.
How can I improve my chances of a successful payment?
- Make sure you enter the correct payment details
- Make sure your payment method has sufficient funds (including applicable fees and taxes set by your payment provider)
- Wait at least an hour between payment attempts
- If you're trying to make a purchase on an internet browser try a different browser and/or clear your cache and cookies
Still having trouble?
It might be an issue with your payment provider - get in touch and see if they can help.
It might also be an issue specific to the third-party platform you're trying to make the purchase through. Review the troubleshooting info provided by the platform's support team below and get in touch with them if you're still unable to make a purchase: